FAQ

Bus & Limo

How do I rent a vehicle with a driver?

Through the portal it is possible to book a rental service with a driver (transfer, excursion, hourly service, tour). Alternatively, you can contact the call center or send an email to info@autoservice.pa.it.

What is the difference between bus and silt?

We have divided the vehicles into two categories:

Limo: cars and minivan up to 7 seats, excluding the driver

Buses: minibuses and GT coaches from 8 to 55 seats, excluding the driver

How is the price of a rental service calculated?

The price calculation system uses an algorithm based on the km traveled and the driver’s hourly or daily commitment.

Is it necessary to make payment at the time of booking?

Advance payment is required for bookings made via portal. Once the booking process is completed, you have two hours to make the payment, otherwise the reservation will be cancelled.

How can I pay?

You can pay by credit card, paypal, bank transfer (available up to 14 days before the start of the service).

How long before do I have to book?

To ensure a good car or bus rental service with a driver, it takes 72 hours for online booking. For different needs, you can contact our call center or send a request by email to info@autoservice.pa.it.

Can I cancel a paid reservation?

Yes, it is possible. See the general rental conditions.

Can I change a reservation?

Yes it is possible. See the general rental conditions.

What happens after I make a reservation? You will receive a confirmation email with a summary of your reservation. If necessary, we will contact you to define some details of the service. Prior to the start of the service we will provide you with the driver's name and mobile number. If you are unable to contact the driver you can call our emergency number 3314466864.

Can I choose the vehicle I want to rent?

When booking, you will be able to choose the category of the vehicle. If you want a particular model or brand, you will need to indicate it in the notes. We will take care to please your request.

What is included in the offer?

The offer price includes chauffeur rental service, all fuel costs and motorway tolls. It does not include anything that is not expressly stated under ‘the rate includes’.

What should I do if I am late for the appointment?

If possible, contact the driver or operations center to report your delay. In case of booking a transfer service from the airport, port or station, we monitor arrivals so that we can intervene in case of delay and best organize the transport service. The booked rate includes 60 minutes of waiting from the scheduled arrival time. For more information, see the general rental conditions.

Do your drivers speak English?

Our drivers have a basic level of English, suitable to meet all needs in order to be able to provide a good service. Upon request, we can provide a driver service that is fluent in English. We can possibly accompany a companion or a tour guide for the most demanding groups.

I lost an item in the vehicle: is it possible to recover it?

Absolutely yes. If the driver has just been discharged, you can contact him directly, alternatively you can call our operations center and we will take action to retrieve the item and agree on the return.

How should I behave if I travel with children and teenagers?

Children and young people count as well as adults and are assigned a seat with belts. We recommend parents to perform the correct placement carefully and follow the normal safety rules. It is possible to ask us for the presence of a car seat directly during the booking.

Cars & Vans

What is required to rent a vehicle?

The following requirements are required to rent one of our vehicles:

•25 years old;

•Type B licence issued for at least 12 months and valid driver ID. The license must always be in its original, well readable, not deteriorated and valid throughout the rental period.

•Credit card such as Visa, America Express or Mastercard with ‘embossed’ numbers for rental payment and warranty (electron, post office, postepay, master, ATM or prepaid cards are not accepted). The credit card must be in the name of the person subscribing to the rental letter.

Can I rent a vehicle if I am under 25 years old?

For driving persons under the age of 25 and/or for each second authorised driving there shall be a supplement to the extent indicated in the Web Car Tariff. The applicability of the service is at the discretion of the Lessor.

Can I rent a car without a credit card?

As an alternative to the credit card and at the discretion of Auto Service, it is possible to make payments by ATM or cash, anticipating the cost of the rental and a security deposit in bank check as a guarantee equal to the presumed freight (including accessories, full of fuel, refueling and various charges) plus the amount indicated in the Web Car Tariff.

This deposit will be returned on the return of the vehicle, except as due in respect or otherwise in accordance with the contractual documentation).

Can I book a car on behalf of others?

It is certainly possible but the driver will have to comply with all the requirements listed above and at the time of picking up the car the driver will have to present a credit card in his name.

What type of insurance is included in the rental?

All rentals offer basic:

•Limitation of Liability for Damage (CDW)

Reduces the driver's liability in the event that the car is damaged.

The car you will drive will then be insured for accidental damage, however there is always a deductible.

Some parts such as the roof, underbody, windshield and tires are also excluded from the CDW.

•The Theft Protection (TP)

Reduces the driver’s liability in the event of car theft or damage resulting from attempted theft.

Again, there is always a deductible. Also remember that the TP does not cover personal items.

What is the deductible?

The deductible is the amount uncovered by the insurance, which you will be required to pay in the event of theft or accidental years to the car, unless you reduce/discharge it with additional insurance (SCDW).

The amount of the deductible will then be locked on the main driver’s credit card for the duration of the rental.

Can I delete the deductible?

Auto Service offers its customers the possibility of taking out ‘extra’ coverage at the time of departure that significantly breaks the theft penalty and the penalty in the event of a wrongdoing accident. The amounts of extra coverage vary depending on the means. The possibility of taking out ‘extra’ coverage is at the discretion of the rental agency.

Can I cancel a paid reservation?

Yes, it is possible. See the general rental conditions.

Can I change a reservation?

Yes it is possible. See the general rental conditions.

What to do in the event of a claim?

In the event of a claim involving another vehicle, the customer and the counterparty will need to complete and sign the CAI Form (CID) in all parts thereof. The customer must forward it to the rental branch no later than 24 hours. In the event of an accident without the involvement of another vehicle, the customer must provide a specific statement for the incident, accompanied by photographic documentation.

In the event of an accident with reason the customer is fully covered by insurance. In the event of a wrongdoing accident, the customer is fully covered by insurance coverage except for compensation penalties. Compensation penalties can be reduced when the vehicle is withdrawn, by subscribing to the extra coverage.

What to do in case of vehicle theft?

In the event of theft of the vehicle, the customer must first file a complaint at the nearest police station. After that, you will have to contact the rental branch. Finally, you will have to go to the branch and return the keys with the double copy of the complaint.

The customer will be charged the indemnify fee. Compensation penalties can be reduced when the vehicle is withdrawn, by subscribing to the extra coverage.

What to do in the event of a vehicle failure?

In the event of a breakdown during office hours, the customer must immediately contact our rental branch, communicating the place where it is located and, if possible, the type of failure.

If the failure occurs at night or on public holidays, the customer should contact 24-hour no-stop support by calling the toll-free number on the rental agreement. Each number is unique, as it is linked to the license plate of the rented vehicle.

The person in charge of the location or service number will give all the necessary instructions to resolve the inconvenience as soon as possible.

What happens in the event of a fine report?

According to the General Rental Conditions, the customer, as the holder of the rental letter, is directly responsible for any contraventions and/or any other type of charge arising from traffic violations, non-payment of tolls and/or parking. In the event of a fine, Auto Service will forward the fine to the issuing entity with the rental agreement attached.

The Customer may first receive a copy of the report from Auto Service, attached to the invoice for the handling fee.

However, it will subsequently also receive the original of the report directly from the competent authorities, together with the bulletin for the payment of the fine.

The customer has the right to challenge them, but this should be done directly to the authorities who have notified the minutes in the manner and time limits specified in the minutes.

Is it possible to rent a vehicle with a driver?

Yes, we offer this service. When booking, in the selection of extra services and accessories, you can request a driver for the hours you need. Alternatively, you can request the service by calling our call center. If, on the other hand, you need a representative car with a driver go to the Bus & Limo section

Can I rent a car at the airport?

Unfortunately, we do not have a branch at the airport at the moment.

However, you can book a private transfer from the airport to our branch in the city, directly from our portal, at an advantageous rate.

Can I have home delivery/re-delivery of the vehicle?

Yes, we offer home delivery service.

During the booking process, in the selection of extra services and accessories, you can request home delivery, indicating the necessary information in the notes. Alternatively, you can request the service by calling our call center.

Can I deliver the vehicle outside of opening hours?

You can deliver the vehicle at the time you want, but please inform us in advance. Just leave your keys in our dedicated box. Remember that you are responsible for the condition of the rental vehicle until the final check. When you pick up your vehicle, ask the branch where you will need to park on the way back.

What measures is Auto Service taking to contain the spread of the Coronavirus?

We scrupulously stick to the indications of the national government and the Health Authorities to limit the contagion and spread of the Coronavirus. To protect our staff and our customers, we encourage you to follow all identified preventive measures, regular hand washing and the use of disinfectant gel.

At the end of each rental, our vehicles are subjected to careful cleaning and disinfection of all interior and exterior surfaces of the passenger compartment that other people may have touched.

Events

How do I find an event?

All events are published on the portal www.autoservice.pa.it and are divided by category. Thanks to the form in the Homepage you can filter your search and quickly find the event you are interested in.

How do I book a bus seat?

From the Homepage of the Bus Events section, select the event you are interested in, choose where you want to board and finally how many bus seats you want to buy.

How do I know if the departure for the event is confirmed?

For trips already confirmed, in the event you will find the inscription BOOK AND PAY and in this case it will be possible to buy the seat by bus immediately. If the trip, on the other hand, has not yet been confirmed, in the event you will find the inscription BOOK and in this case the departure is not yet assured, but it will be possible to book the seats by bus for free without paying anything and without any restrictions. Only once you have reached the minimum number of participants (usually 20 participants) will the departure for the event be confirmed (we will notify you with an email) and you will be able to decide whether or not to proceed with the payment.

Do you have any stops different from those planned for the event?

On request we can make ‘extra’ stops for groups and if the requested stop is along the route that is made by the bus. Call our call center or send us a request to info@autoservice.pa.it.

How can I pay?

For bookings via portal, with all credit and debit cards, paypal and bank transfer (available up to 14 before the date of departure). Alternatively you can go to the Auto Service offices and pay in cash, credit or debit card.

How do I redeem my discount coupon?

In the last step of the booking route, first id pay enter your discount coupon code.

Is it possible to pay on the bus?

No. We also require the advance payment as a guarantee of the customer, who will receive the booking voucher and the invoice and therefore the security that the service will be carried out.

What happens after I bought my bus seat for the event?

You will receive an email confirming your reservation, with all the useful information. If you purchased via portal, you will find the booking details in your user area. Before the bus departs (usually the day before) you will receive a wapp message or email with the phone number of the companion who will be on the bus.

Can I cancel a paid reservation?

Yes, it is possible. See the general terms and conditions of purchase.

Can I change a reservation?

Yes it is possible. See the general terms and conditions of purchase.

Is it possible to buy only the Round Trip or only the Return trip?

No. You have to buy the full ticket but you can decide to make only the One Way trip or only the Return trip, without however being entitled to any discount on the total price (round trip + return). When you are already inside the booking mask, indicate in the notes which route you want to give up.

I decided to only take advantage of the return route. How do I find the bus at the end of the Event?

Before the departure of the bus (usually the day before) you will receive a wapp message or email with the phone number of our companion. You will need to contact him and he will tell you where the bus is parked and how to get to the exact point.

Can I ask to reserve a particular seat?

No, seats are assigned by Auto Service. However, you have the option to buy, for a small supplement, the seat in the first or second row.

How do I behave if I travel with children or if a minor travels alone?

Please read the instructions in the general conditions relating to minors carefully.

Are there any discounts for large groups?

Yes, for groups of at least 10 people. Contact our call center and you will receive instructions to get your discount coupon.